Privacy Policy
We value your privacy and are committed to handling your personal data with care. Please read this policy carefully.
Last updated: April 2025
1. Who we are
Just Dry Cleaners ("we", "us", "our") operates the website www.justdrycleans.com and the associated mobile applications. We are committed to protecting your personal information and being transparent about how we use it. If you have any questions about this policy, please contact us at privacy@justdrycleans.com.
2. Information we collect
We may collect the following types of personal information when you use our services:
- Identity & contact data – name, email address, phone number and billing address.
- Account credentials – encrypted password and authentication tokens.
- Order & transaction data – service selections, collection/delivery addresses, payment confirmations and order history.
- Device & usage data – IP address, browser type, pages visited, timestamps and referring URLs, collected automatically via cookies and similar technologies.
- Location data – approximate or precise location (with your consent) to calculate available zones and delivery charges.
3. How we use your information
We use your personal data to:
- Process and fulfil your laundry and dry-cleaning orders.
- Send booking confirmations, status updates and invoices.
- Respond to customer-service enquiries.
- Personalise your experience and remember your preferences.
- Improve and develop our platform through aggregated analytics.
- Comply with legal and regulatory obligations.
- Send marketing communications where you have opted in (you can unsubscribe at any time).
4. Legal bases for processing
We process your data on the following legal grounds under UK/EU data-protection law:
- Contract – processing necessary to deliver the services you have requested.
- Legitimate interests – fraud prevention, security monitoring and analytics (balanced against your rights).
- Consent – marketing emails and precise location data.
- Legal obligation – tax records, dispute resolution and law-enforcement requests.
7. Data retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including for legal, tax and accounting requirements. Account data is typically retained for the duration of your account plus six years thereafter. You can request deletion at any time (see Section 9).
8. International transfers
Your data may be transferred to and processed in countries outside the UK or EEA. Where we do so, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses approved by the relevant authority).
9. Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request erasure ("right to be forgotten") where no overriding legitimate interest exists.
- Restrict or object to certain processing activities.
- Receive your data in a portable, machine-readable format.
- Withdraw consent at any time (without affecting prior processing).
To exercise any of these rights, please email privacy@justdrycleans.com. We will respond within 30 days.
10. Security
We implement industry-standard technical and organisational measures—including TLS encryption in transit, encrypted password storage and role-based access controls—to protect your data from unauthorised access, loss or disclosure.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a prominent notice on our website at least 14 days before the change takes effect.
12. Contact us
If you have questions or concerns about this policy or our data practices, please contact our Data Protection Officer at:
Just Dry Cleaners
privacy@justdrycleans.com